Phoenix Phone

The most comprehensive cloud communication suite.

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Phoenix Phone


Drive scale, deliver business growth with a suite of cloud-based communication solutions
Phoenix Phone is an innnovative solution for Hosted Call Center Management offers Inbound and Outbound calls with features like Auto dialer, Automatic Call distribution & CRM integrations. The most comprehensive cloud-based Contact Center Solution for anytime anywhere communication.

Our award-winning call center suite enables agents to work remotely from any where within India. A smart, multi-modal, multi-functional, flexible, scalable, secure and reliable suite of cloud based communication solutions will help in enhancing customer experience & reducing operational cost.

The most comprehensive cloud communication suite


Anytime, Anywhere Communication

On-demand Scalability

Enhanced Customer Experience

Reduce Operational & Capital Costs

Get Business Intelligence

Enterprise Grade Security & Reliability

Cloud Communication Reimagined


CCaaS (Contact Centre as a Service)

Hosted cloud contact center solutions with auto dialeris complete call management software suite with CRM integration services


  • Inbound and outbound dailing.
  • Preview & Ratio based dialer software for intelligent call assignment.
  • CRM Integration available for leading CRM providers like Zoho, Salesforce, Zendesk, Leadsquare, Kapture, Freshsales and Fresh desk

Outbound Marketing solutions

Integrated Marketing platform for all Outbound Campaigns using cloud telephony solutions


  • Voicemail transcription supported by text to speech personalized messages
  • Customized campaign flow which can be feed back into IVR flows
  • OBD prompts with DTMF inputs that can be coupled with API integration to dip into any database

Hosted Call Connect

Complete virtual PBX environment for Call Center Management


  • Outbound and inbound calling with call patching
  • API and webhook, detailed call logs and call management dashboard
  • Complete control on the Agent performance and analyze and track end to end

Multi-level IVR

Outbound and Inbound Call Center software


  • Sticky agent coupled with barging/whispering/transfer
  • Using same pilot number for both outbound and inbound flows
  • API and webhooks integration with number masking for secure interactions

Missed Call Solutions

Never miss a call from your customers


  • Bespoke IVRs for missed calls
  • Automated call backs and scheduled SMS
  • Integrated email reports

Click2Call Services

Single click-based communication for Call Center Management


  • Website and panel integration which can feed into the IVR flow
  • OTP based calling and verification solution for agent call patching
  • Number masking for customer privacy at all ends

Our Services

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